Services

What is Voice Harbor?

Voice Harbor is a voice application hosting service from CPT International Inc. It provides a standards-based hosting environment for voice applications. Rather than build their own voice infrastructure, CPT's customers and partners leverage Voice Harbor for flexible call capacity, predictable costs and rapid deployment.

The emergence of VoiceXML has brought the advantages of common standards to the speech industry and created a growing demand for speech applications. To meet this demand, CPT has opened its scalable, reliable, flexible infrastructure to application developers and their customers. Customers no longer need to take on the upfront capital expense of buying telephony hardware and software licenses. They can bypass the pain of planning, building and maintaining an on-premise telephony system and instead enjoy the benefits of a road tested telephony platform.

With more than a decade of experience in delivering robust telephony performance, CPT meets the stringent security criteria and capacity needs of telecom carriers, government agencies and business enterprises. This know-how has gone into designing and building the Voice Harbor service platform. CPT continually invests in the improvement of our core technology and in the evaluation of emerging standards so we can offer application developers and their customers best of breed solutions for deploying their voice applications. We focus on the telephony infrastructure so you don't have to.

Who is it for?

Voice Harbor is the ideal solution for voice application developers and their customers. Voice Harbor offers flexible call capacity, predictable costs based on usage, and rapid deployment for customers and partners seeking to reap the benefits of speech applications without taking on the time-consuming and costly option of deploying their own infrastructure. Voice Harbor is the perfect solution for developers working with large corporations or organizations in verticals such as government, healthcare and finance. Customers maintain the control over their applications but let go of the headaches of supporting the telephony overhead.

How does it save time and money?

For many voice application developers, the time, expense and ongoing support costs of building telecom infrastructure have taken resources away from their bread and butter: building applications. Outsourcing the infrastructure to an expert hosting company such as CPT frees developers to create and launch applications quickly, which can significantly shorten the RFP cycle and bid process. They can promote their applications without having to carry costly infrastructure on a speculative basis. Additionally, application developers can leverage CPT’s depth of experience and reputation derived from delivering high-volume telephony solutions that have been meeting the rigorous demands of carriers and government institutions for more than a decade.

Why VoiceXML hosting?

With the emergence of VoiceXML as an open standard markup language for creating VRU applications, the doors have been opened for new growth in the speech industry. Thanks to the familiar XML structure, the language barriers have been lowered for Web application developers to leverage their applications and experience in a new arena: voice. VoiceXML allows for the separation of business logic and deployment infrastructure, freeing customers from the vendor lock-in associated with the proprietary systems that have in the past dominated the telephony industry. Thanks to VoiceXML, enterprise customers are able to retain control of their business logic, but no longer are slaves to supporting infrastructure and maintaining expertise that is outside of their core business focus.